Refund Policy

Hill Country Interiors

Last updated: August 7, 2026

Overview

At Hill Country Interiors we want you to be happy with your purchase. This policy explains when items can be returned, the timeframe for returns, and which items are not eligible. If you have any questions, please contact us using the information at the bottom of this page before starting a return.

In Stock Items

In stock items may be returned within 10 days from the day of purchase to receive full reimbursement. To qualify, items must be returned in their original, unused condition. You are responsible for the cost of returning the merchandise to Hill Country Interiors. We recommend keeping proof of purchase and, for shipped returns, a tracking number, since we cannot process a refund for merchandise we do not receive.

Clearance Items

Discounted clearance items are final sale and are not eligible for return or refund.

Custom and Special Orders

Special and custom orders are made or sourced specifically for you and are not eligible for return or refund. This includes items ordered in a custom size, finish, fabric, or configuration, and any item ordered specially on your behalf.

Damaged or Defective Items

Please inspect your order at the time of delivery or pickup. If an item arrives damaged or defective, note it on the delivery paperwork before signing when possible, and contact us promptly so we can help make it right. Natural variation in wood grain, color, fabric, and finish is normal for furniture and home goods and is not considered a defect.

How to Start a Return

To start a return, contact us at (210) 495-5768 or Salesinfo@hillcountryinteriors.com with your order details. We will confirm whether your item is eligible and walk you through the next steps. Please do not send items back without contacting us first.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be applied to your original method of payment. Depending on your bank or card issuer, it may take additional time for the refund to be posted to your account.

Contact Us

Hill Country Interiors 1410 N. Loop 1604 West San Antonio, Texas 78248 Phone: (210) 495-5768 Email: Salesinfo@hillcountryinteriors.com Hours: Monday through Saturday, 10am to 5pm. Closed Sunday.