Shipping Policy

Hill Country Interiors

Last updated: August 7, 2026

Overview

Hill Country Interiors offers local delivery, out of state delivery, and showroom pickup for the furniture and home goods we sell. This policy explains how and when your order will be delivered or made available for pickup. If you have any questions about a specific order, please contact us using the information at the bottom of this page.

Payment Before Release

All purchases must be paid in full before merchandise is released for pickup or scheduled for delivery. Once payment has cleared, we will schedule your delivery or notify you that your order is ready for pickup.

Delivery Timeframes

Estimated delivery lead times are:

Local deliveries: typically 1 to 3 business days from the date your order is ready.

Out of state deliveries: typically 5 to 30 business days from the date your order is ready.

These timeframes are estimates only and are not guaranteed. Actual delivery timing may vary based on product availability, custom or special order production, carrier schedules, weather, and other factors outside our control. In stock items generally ship or deliver faster than custom and special order items, which are made or sourced specifically for you.

Showroom Pickup

You are welcome to pick up your order at our showroom once it has been paid in full and we have confirmed it is ready. Please bring your order confirmation and a valid photo ID. Our showroom is located at 1410 N. Loop 1604 West, San Antonio, Texas 78248, and is open Monday through Saturday from 10am to 5pm. We are closed on Sunday.

Delivery Access and Inspection

It is your responsibility to make sure the delivery address is accurate and that your merchandise will fit through all doorways, hallways, stairwells, elevators, and other access points at the delivery location. If our delivery team is unable to complete a delivery because of access issues at the location, additional fees or rescheduling may apply.

Please inspect your merchandise at the time of delivery or pickup. Note any visible damage or discrepancy on the delivery paperwork before signing, and contact us promptly so we can help resolve it.

Delivery Fees

Delivery fees, when applicable, are based on your location and the size of your order. Any delivery charge will be shown to you before your order is finalized. Showroom pickup is available at no additional delivery charge.

Returns

For information about returns and refunds, including who is responsible for return shipping costs, please see our Refund Policy.

Contact Us

Hill Country Interiors 1410 N. Loop 1604 West San Antonio, Texas 78248 Phone: (210) 495-5768 Email: Salesinfo@hillcountryinteriors.com Hours: Monday through Saturday, 10am to 5pm. Closed Sunday.